casualbill

About Us

Casualbill.com is a billing service provided by Casual Networks B.V.. This website fulfills its focused purpose of handling payment requests and has a dedicated customer service team specialized in payment and billing requests.
Feel free to visit our operator homepage to experience more about what we do.



Billing Descriptor & Customer Service Portal

Welcome to Casualbill.com! You may have found our website on your account or credit card statement. Our website handles payment transactions for Casual Networks B.V. for a variety of online services and products. In case you have any questions feel free to contact us at any time under the underlying phone number, send us an email or fill in the contact form down below. Our Customer Service team is ready to help you!

Products & Memberships

Product Types

If you have questions regarding our product types or have received a reminder regarding our products, we’d like to elaborate our product types that are offered.

Premium Membership

Our Premium Membership packages leaves most value for money for you, the customer. The Premium Membership packages also packs a bunch of Coins in addition. Premium products are sold in subscription form and will renew after their duration if not canceled. Based on the duration of the package you have selected, different conditions may apply. For details we would kindly ask you to refer to the GTC offered on the site you are registered to or the email you have received after successful payment.

Coins

“Coins” is a virtual currency on the portal that can buy you certain benefits and contact possibilities on the site. Coins are sold as sole products and never renew automatically. When Coins are not used on the site they will remain valid forever. For more information regarding Terms and Conditions, value and amount we kindly refer you to the GTC offered on the site you are registered to or the email you have received after successful payment.

FAQ

What is Casualbill.com?

Casualbill.com offers customer services for a variety of online entertainment sites and memberships. We’re available to answer all of your billing questions, problems of accessing a website, password support or when you would like to cancel a membership.

Where can I find my Username/Customer ID?

In case you have forgotten your website access, please contact us via the “Contact Us” page and we will check how we can support you and to clarify your case.

How do I cancel my Membership?

If you fill in the contact form or use our other forms of offered communication we will review your membership and support you in the cancellation process. Please refer to our contact page for more details.

Why do I get still billed after a (Test) Membership?

All customers are informed about terms and conditions of their purchase at the point of sale, the general terms and conditions on the site of purchase and in the email that was sent to the customer immediately after sale to the registered email address. Please also see our “Products” page for more details.

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Thank You for getting in touch!

We try to respond as soon as possible, so one of our Support Manager will get back to you within a few hours.
Have a great day ahead!

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